241 Pages · 1.00 mb ·
Jeremy Kourdi
Economic Editor's Picks Business & Career
- CONTENTS (Page 4) - Acknowledgments (Page 7) - Introduction (Page 8) - 1 Building customer trust and loyalty (Page 10) - 2 Scenario planning (Page 12) - 3 Making your employees proud (Page 14) - 4 Using customer information (Page 16) - 5 The rule of 150 (Page 18) - 6 Information orientation (Page 20) - 7 Franchising (Page 24) - 8 Eliminating waste (muda (Page 26) - 9 Customer bonding (Page 28) - 10 Psychographic profiling (Page 30) - 11 Understanding demography (Page 32) - 12 Mass customization (Page 35) - 13 Leading “top-down” innovation (Page 37) - 14 Social networking and transmitting company values (Page 39) - 15 Achieving breakthrough growth (Page 41) - 16 Deep-dive prototyping (Page 44) - 17 Market testing (Page 47) - 18 Empowering your customers (Page 49) - 19 Cannibalizing (Page 51) - 20 Increasing competitiveness (Page 53) - 21 Clustering (Page 55) - 22 Highlighting unique selling points (USPs) (Page 57) - 23 The experience curve (Page 59) - 24 The employee –customer–profi t chain (Page 61) - 25 MEASURING EMPLOYEES’ PERFORMANCE (Page 67) - 26 BRAND SPACES (Page 70) - 27 BEING SPACES (Page 72) - 28 INCREASING ACCESSIBILITY (Page 74) - 29 PARTNERING (Page 76) - 30 BUMPER-STICKER STRATEGY (Page 78) - 31 VALUING INSTINCT (Page 80) - 32 BUILDING A LEARNING ORGANIZATION (Page 82) - 33 REINVENTION (Page 85) - 34 CORPORATE SOCIAL RESPONSIBILITY (Page 87) - 35 THE TIPPING POINT (Page 89) - 36 OUTSOURCING (Page 92) - 37 KEEPING YOUR PRODUCT OFFERING CURRENT (Page 94) - 38 Experiential marketing (Page 96) - 39 Information dashboards and monitoring performance (Page 98) - 40 Flexible working (Page 101) - 41 REDEFINE YOUR AUDIENCE (Page 103) - 42 VENDOR LOCK-IN (Page 105) - 43 TURNING THE SUPPLY CHAIN INTO A REVENUE CHAIN (Page 107) - 44 Intelligent negotiating (Page 109) - 45 Complementary partnering (Page 111) - 46 Feel-good advertising (Page 113) - 47 Innovations in day-to-day convenience (Page 115) - 48 Lifestyle brands (Page 117) - 49: Being honest with customers (Page 119) - 50: Instant recognizability (Page 121) - 51: Managing a turnaround (Page 123) - 52: Diversity (Page 125) - 53: Balancing core and the context (Page 5) - 54: Business process redesign (Page 129) - 55: Convergence (Page 132) - 56: Cross-selling and up-selling (Page 134) - 57: Kotter’s eight phases of change (Page 136) - 58: Business-to-business marketing (Page 139) - 59: Employee value proposition (Page 141) - 60: Built-in obsolescence (Page 143) - 61: Avoiding commoditization (Page 145) - 62: Developing employee engagement (Page 147) - 63: Managing by wandering about (MBWA) (Page 149) - 64: Precision marketing (Page 151) - 65: Branding (Page 153) - 66: Empowerment (Page 156) - 67: Rethinking the budget (Page 158) - 68: The buyer’s cycle (Page 160) - 69: Direct selling (Page 162) - 70: Age-sensitive management (Page 164) - 71: Three-factor theory (Page 166) - 72: Developing Islamic products (Page 169) - 73: SUPPORT AND CHALLENGE GROUPS (Page 172) - 74: CLEAR STRATEGY (Page 174) - 75: SIX-HAT THINKING (Page 177) - 76: Building business relationships (Page 179) - 77: Learning together (Page 181) - 78: Microfi nance (Page 183) - 79: Surviving a downturn (Page 185) - 80: INNOVATION CULTURE (Page 187) - 81: Resource building (Page 189) - 82: Building trust (Page 192) - 83: Emotional intelligence (Page 194) - 84: The balanced scorecard (Page 196) - 85: Developing a sales culture (Page 200) - 86: Market segmentation (Page 202) - 87: Audacity (Page 204) - 88: Silo busting (Page 206) - 89: Selling online (Page 208) - 90: Value innovation (Page 211) - 91: TALENT MANAGEMENT (Page 213) - 92: The leadership pipeline (Page 215) - 93: Hardball (Page 217) - 94: Web presence (Page 219) - 95: Viral marketing (Page 222) - 96: Coaching and supervision (Page 224) - 97: User-centered innovation (Page 227) - 98: Internal promotion and succession planning (Page 229) - 99: Developing knowledge and intellectual capital (Page 232) - 100: Decision making and the paradox of choice (Page 235) - Bibliography (Page 240)