375 Pages · 1.32 mb ·
Chris Voss
Editor's Picks Most Popular Business & Career
- Dedication (Page 4) - CHAPTER 1 | THE NEW RULES (Page 8) - How to Become the Smartest Person . . . in Any Room (Page 8) - CHAPTER 2 | BE A MIRROR (Page 36) - How to Quickly Establish Rapport (Page 36) - CHAPTER 3 | DON’T FEEL THEIR PAIN, LABEL IT (Page 70) - How to Create Trust with Tactical Empathy (Page 70) - CHAPTER 4 | BEWARE “YES”—MASTER “NO” (Page 102) - How to Generate Momentum and Make It Safe to Reveal the Real Stakes (Page 102) - CHAPTER 5 | TRIGGER THE TWO WORDS THAT IMMEDIATELY TRANSFORM ANY NEGOTIATION (Page 130) - How to Gain the Permission to Persuade (Page 130) - CHAPTER 6 | BEND THEIR REALITY (Page 152) - How to Shape What Is Fair (Page 152) - CHAPTER 7 | CREATE THE ILLUSION OF CONTROL (Page 188) - How to Calibrate Questions to Transform Conflict into Collaboration (Page 188) - CHAPTER 8 | GUARANTEE EXECUTION (Page 216) - How to Spot the Liars and Ensure Follow-Through from Everyone Else (Page 216) - CHAPTER 9 | BARGAIN HARD (Page 249) - How to Get Your Price (Page 249) - CHAPTER 10 | FIND THE BLACK SWAN (Page 281) - How to Create Breakthroughs by Revealing the Unknown Unknowns (Page 281) - Acknowledgments (Page 323) - Appendix: Prepare a Negotiation One Sheet (Page 327) - Notes (Page 337) - Index (Page 341) - About the Authors (Page 370) - Credits (Page 372) - Copyright (Page 373) - About the Publisher (Page 374)